I don't see ringworm's issue as being a CS issue at all other than in his own mind.
Everyone involved is stepping up to that he gets much more than his $100 worth, and they responded to that immediately on request. That's what you want a vendor to do. If rw wanted a refund he should have asked for one.
These other cs failure issues are much more serious, and noteworthy, and should have been brought up when they were more relevant.