Long ago, I did telephone technical support for ** computers, and learned a great way to deal with folks like you.
Back then ** did not have a toll free number for tech support, so the call sometimes went downhill very quickly when the caller started ranting at me about how long they had been on hold and why ** didn't have a toll free number. If the caller was nice to me, and or I felt they were wronged, I had the ability to send them free things such as printer cartridges and so forth, if they were particularly nasty, they would hear something like this....hello, hello, are you still there?...hello, hello, can you hear me? Then, I'd hang up, and they could start all over again in telephone queue hell.
In over thirty five years of reloading I've never not had a company make something right. Attitude is everything.
